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FREQUENTLY ASKED QUESTIONS

What is your Shipping Policy?

Shipping is approximately $40.00 – $80.00 (depending on the weight of the garment). All shipped products are accompanied with a tracking number. We ship worldwide!

Do you ship internationally?

Yes – we ship worldwide!

How much is shipping?

Our Flat Rate Shipping is $75.00 for Canadian and US Orders. Our International Shipping is $150.00. Please note : Shipping may vary depending on the weight and number of garments. All shipped products are accompanied with a tracking number. We ship worldwide!

What is your Exchange & Return Policy?

Due to the delicacy of our garments, all garments are final sale and cannot be exchanged or returned.

Can I cancel my order?

We may be able to cancel your order but this can only be done by phone. We cannot accept cancellation requests by email or via our website. All custom orders accompany a deposit and by cancelling your custom order, you agree to forfeit your deposit.

What types of payment do you accept?

Our online store accepts PayPal. Our storefront accepts all forms of payments including: credit, debit and cash. We do not accept cheques.

What is your design process?

All custom non bridal orders take a minimum of 8 weeks to arrive in our store, and all bridal custom orders take 12 weeks to arrive. To design a custom CBS piece, we will book a Skype consultation with Raanee and our head sketch artist. Once your garment is completed, Raanee will complete a final check of the garment and it will shipped to you, or you will be notified of a pick up time. For local pickup orders, all final fittings are done by our in-house seamstress. For more details on our design process, contact us and we will be happy to assist you.

How long will my custom order take to design?

All custom orders take a minimum of 8 weeks for non bridal wear, and 12 weeks for bridal and groom’s wear.

How long will my order take to arrive?

Your custom order may take up to three (3) months from your order date. Any delays caused by you during the order process will cause the garment to take longer to arrive. Pret a porter pieces are ready to ship within three days of order date. You will be provided with a tracking number and options for express shipping.

Product Care & Information

Garments are to be dry cleaned only. There is no guarantee for color or zari / embroidery work.

Do you provide alterations?

We take care of all alterations in-house for our customers.